Summary in plain language: we999 collects the personal information you provide when you register and use the platform. We use it to run your account, process your PKR deposits and withdrawals, prevent fraud, and improve the we999 experience. We do not sell your data to advertisers. You have the right to access, correct, or delete your data at any time by contacting us.
1Who We Are
we999 is an online casino and sports betting platform operated at we999.run. For the purposes of this Privacy Policy, we999 acts as the data controller — meaning we are the entity that determines how and why your personal data is processed when you use our platform.
we999 operates under a valid international gaming licence and complies with the data protection requirements of our licencing jurisdiction. All data processing activities described in this Privacy Policy are conducted in accordance with those requirements.
If you have any questions about how we999 handles your personal information, or if you want to exercise any of the rights described in this policy, you can contact us at any time through the details provided in Section 14 of this document.
2What Personal Data we999 Collects
we999 collects personal data through several means — information you provide directly, information generated through your use of the platform, and in some limited cases information received from third parties. Here is a breakdown of each category:
2.1 Information You Provide Directly
- Registration data: Your name, mobile number, date of birth, and the login credentials you create when you open a we999 account.
- Verification documents: National Identity Card (CNIC), passport, or other government-issued identification we may request as part of our Know Your Customer (KYC) process.
- Payment information: Details of the payment methods you use for deposits and withdrawals at we999 — including Easypaisa or JazzCash account numbers, bank account details for IBFT, or card details for Visa/Mastercard transactions. we999 does not store full card numbers; these are tokenised by our payment processor.
- Communications: Any messages, complaints, or queries you send to the we999 customer support team by email or live chat.
- Responsible gaming preferences: Deposit limits, self-exclusion elections, or other responsible gaming settings you configure in your we999 account.
2.2 Information Generated Through Platform Use
- Game and betting activity: Records of every game session, bet, win, and loss on your we999 account, including timestamps and amounts in PKR.
- Transaction records: Complete history of deposits, withdrawals, bonus credits, and balance adjustments on your we999 account.
- Device and technical data: IP address, device type, operating system, browser type, screen resolution, and mobile network information collected each time you access we999.
- Session data: Login times, session durations, pages visited within we999, and interaction patterns on the platform.
- Cookies and similar technologies: Data collected through cookies and local storage as described in Section 6 of this policy.
2.3 Information From Third Parties
- Payment processors: Confirmation data from Easypaisa, JazzCash, NayaPay, SadaPay, and banking partners confirming the status of deposit and withdrawal transactions.
- Identity verification providers: Confirmation results from KYC service providers when we999 uses third-party services to verify your identity documents.
- Fraud prevention services: Risk signals from third-party fraud prevention providers used to protect we999 and its players from unauthorised account access and payment fraud.
3How we999 Uses Your Personal Data
we999 uses your personal data for the following specific purposes:
| Purpose | Data Used | Why Necessary |
|---|---|---|
| Account creation & management | Registration data, device data | Cannot operate your we999 account without it |
| Processing deposits & withdrawals | Payment data, transaction records | Required to move PKR to and from your account |
| Identity & age verification | CNIC/ID documents, DOB | Legal obligation under gaming licence — 18+ only |
| Fraud prevention & security | IP address, device data, behavioural patterns | Protect players and the integrity of we999 |
| Anti-money laundering (AML) | Transaction records, identity data | Legal obligation under our gaming licence |
| Customer support | Communications, account history | Required to resolve your queries effectively |
| Responsible gaming | Gaming activity, self-set limits | We999 duty of care obligation to players |
| Platform improvement | Session data, usage patterns | Make we999 faster, more intuitive, more relevant |
| Marketing (with consent) | Contact info, game preferences | Only with your opt-in — see Section 10 |
we999 does not use your personal data for purposes beyond those listed above without first informing you and, where required, obtaining your explicit consent.
4Legal Basis for Processing
Every data processing activity at we999 is carried out on one of the following legal bases:
- Contractual necessity: Processing required to fulfil the we999 user agreement — including account management, payments, and game delivery. Without this processing, we cannot provide you the service you signed up for.
- Legal obligation: Processing required by law, including age verification, anti-money laundering checks, and record-keeping obligations under our gaming licence.
- Legitimate interests: Processing for fraud prevention, platform security, and product improvement, where we have determined that our legitimate interests are not overridden by your fundamental rights.
- Consent: Processing for optional marketing communications and non-essential cookies. You can withdraw consent at any time without affecting your ability to use we999.
5Who we999 Shares Your Data With
we999 does not sell your personal data. We do not pass your information to advertisers or data brokers. The following are the only categories of parties with whom we999 shares your data, and only to the extent necessary for the stated purpose:
- Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, bank partners, and Visa/Mastercard processing networks receive the transaction data they need to execute your deposit or withdrawal. These parties process data under their own privacy policies and applicable financial regulations.
- Identity verification providers: Third-party KYC service providers that help we999 verify identity documents. These providers receive only the documents needed for verification and are contractually prohibited from using the data for any other purpose.
- Fraud and risk management services: Specialised providers that help we999 detect unusual account activity, payment fraud, and other security threats. These providers receive anonymised or pseudonymised signals in most cases.
- Game platform providers: The studios and software providers behind we999's live casino tables, crash games, fishing games, and other titles receive the minimum data required for game delivery and result recording — typically a session token and bet amounts, not your personal identity details.
- Regulatory and legal authorities: We999 will disclose personal data to gaming regulators, financial intelligence authorities, law enforcement, or courts where required by applicable law or the terms of our gaming licence. we999 will not voluntarily disclose your data to authorities beyond what is legally required.
- Group companies: Other entities within the we999 corporate group may access your data for the purposes described in this policy, subject to the same protections.
All third parties that process your data on we999's behalf are bound by data processing agreements that require them to maintain appropriate security measures and prohibit them from using your data for their own independent purposes.
6Cookies & Tracking Technologies
we999 uses cookies and similar technologies to operate the platform correctly, remember your preferences, keep you logged in between sessions, and understand how players use the site so we can improve it. Here is a breakdown of the cookie types we use:
You can manage cookie preferences through your browser settings at any time. Note that disabling strictly necessary cookies will prevent we999 from functioning correctly. Disabling analytics or preference cookies will not affect your ability to play games or access your account.
we999 does not use cookies to track your activity on third-party websites outside of we999.run. Our tracking is limited to activity on our own platform.
7How Long we999 Keeps Your Data
we999 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law and our gaming licence obligations. The following retention periods apply:
- Account data: Retained for the duration of your active we999 account plus 5 years following account closure, in line with anti-money laundering record-keeping requirements.
- Transaction records: Retained for 7 years from the date of the transaction in accordance with financial record-keeping obligations.
- Identity verification documents: Retained for the period required by our gaming licence — typically 5 years from account closure.
- Game activity logs: Retained for 5 years from the date of each session for dispute resolution and regulatory audit purposes.
- Customer support communications: Retained for 3 years from the date of each interaction, unless a longer period is required to resolve an ongoing dispute.
- Marketing preferences: Retained until you withdraw consent or close your we999 account, whichever comes first.
When retention periods expire, we999 securely deletes or anonymises personal data. Anonymised data that cannot reasonably be re-linked to any individual may be retained for statistical and research purposes without time limit.
How we999 Protects Your Privacy in Practice
Privacy at we999 is not just a policy document — it's built into how the platform is designed and operated every day.
SSL Encryption End-to-End
Every connection between your device and we999 is encrypted using TLS/SSL. Your login details, payment information, and personal data travel over a fully encrypted channel — not readable by anyone in between.
Two-Factor Authentication
we999 offers 2FA for all accounts. With 2FA enabled, accessing your account requires both your password and a time-limited code sent to your verified mobile number — keeping your balance and data safe even if your password is ever compromised.
Tokenised Payment Data
we999 never stores your full card number or Easypaisa/JazzCash PIN. Payment credentials are tokenised by our payment processor partners — meaning even we999 cannot see your full payment details after a transaction is complete.
No Data Sales — Ever
we999 has never sold player data to advertisers, data brokers, or any third party for commercial gain. Your information is used only to operate the platform and comply with our legal obligations — full stop.
Secure Data Centres
we999 player data is stored on servers in access-controlled, ISO-certified data centres. Physical and logical access controls ensure that only authorised we999 personnel can access player data systems.
Breach Notification
In the unlikely event of a data breach affecting we999 player accounts, we commit to notifying affected users promptly and taking immediate remedial action. We follow our licensing authority's breach reporting obligations without delay.
8Data Security Measures
we999 implements a layered approach to data security that covers both technical and organisational measures. On the technical side, this includes end-to-end encryption for all data in transit, encryption at rest for stored personal data, database access controls and audit logging, automated anomaly detection for suspicious login attempts, and regular penetration testing of we999 infrastructure.
On the organisational side, we999 restricts access to personal data on a strict need-to-know basis. Staff who handle player data receive training on data handling obligations and are bound by confidentiality agreements. Third-party processors are vetted for their security practices before being engaged.
Despite these measures, no internet platform can guarantee absolute security. we999 strongly encourages all players to use a strong unique password for their we999 account, enable two-factor authentication, and contact us immediately if they notice any suspicious activity on their account.
9Your Data Rights
As a we999 user, you have the following rights over your personal data. To exercise any of these rights, contact us using the details in Section 14. we999 will respond to all valid requests within 30 days and will not charge a fee for reasonable requests.
- Access: You can request a copy of all personal data we999 holds about you. This is sometimes called a Subject Access Request. We will provide this in a readable format within 30 days.
- Correction: If any data we999 holds about you is inaccurate or out of date — for example, a changed mobile number — you can request correction. We will update records promptly.
- Deletion ("Right to be Forgotten"): You can request deletion of your personal data. we999 will honour this request except where we are required to retain data by law (for example, AML record-keeping obligations). In practice, we typically anonymise rather than delete if full deletion would affect mandatory records.
- Portability: You can request your data in a structured, machine-readable format to take to another service provider.
- Restriction: You can ask we999 to stop actively processing your data while a dispute is under review.
- Object: You can object to processing based on legitimate interests. we999 will review the objection and cease that processing unless we have compelling grounds to continue.
- Withdraw consent: Where processing is based on your consent (marketing, non-essential cookies), you can withdraw it at any time without penalty. Withdrawal does not affect processing already done before withdrawal.
10Marketing Communications
we999 will only send promotional emails, SMS messages, or in-app push notifications if you have explicitly opted in to receive them during registration or through your account settings. Marketing communications from we999 may include information about new games, deposit bonus offers, cashback promotions, PSL or cricket betting specials, and tournament announcements.
You can opt out of marketing communications at any time by:
- Clicking the unsubscribe link at the bottom of any we999 promotional email.
- Updating your communication preferences in your we999 account settings.
- Contacting we999 support at support@we999.run and requesting removal from all marketing lists.
Opting out of marketing will not affect transactional notifications — for example, deposit confirmations, withdrawal receipts, and account security alerts. These are not marketing and are sent regardless of your marketing opt-in status because they are essential to the operation of your we999 account.
we999 does not share your contact details with third parties for their own marketing purposes. Any we999 promotional communication will come from a we999-controlled channel and will clearly identify we999 as the sender.
11Minors and Under-18 Protection
we999 is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 18. Registration on we999 requires declaration of being 18 or over, and we reserve the right to request identity verification at any point to confirm this.
If we999 becomes aware that a user account belongs to a person under 18, we will immediately close the account, reverse any deposits to the originating payment method, and delete the associated personal data, except where retention is required by law.
If you are a parent or guardian and believe your child has opened a we999 account, please contact us immediately at support@we999.run. We will investigate and take prompt action.
Parental control software is available for mobile devices that can help prevent underage access to online gambling platforms. we999 encourages parents and guardians to use these tools where minors have access to internet-enabled devices.
12International Data Transfers
we999 is an internationally operating platform and some of the third parties we work with — including game platform providers, fraud prevention services, and cloud infrastructure providers — may process your data in countries outside Pakistan.
When we999 transfers personal data internationally, we ensure that appropriate safeguards are in place to protect that data to the same standard described in this Privacy Policy. These safeguards may include:
- Contractual clauses in our agreements with third-party processors that require them to maintain equivalent privacy protections.
- Working with processors located in jurisdictions recognised as providing adequate data protection.
- Our own binding internal data governance policies that apply across all entities and service providers in the we999 processing chain.
If you would like more information about the specific safeguards we999 uses for any particular international transfer, please contact us at support@we999.run.
13Changes to This Privacy Policy
we999 reviews this Privacy Policy regularly and will update it when our data practices change, when we add new product features, or when regulatory requirements change. The effective date at the top of this page will always reflect when the current version was last updated.
When we make material changes to this Privacy Policy — meaning changes that significantly affect your rights or how your data is used — we will notify registered we999 users by email or via an in-platform notification at least 7 days before the changes take effect. For non-material changes, such as clarifications of existing practices, we will update the page without individual notification.
We encourage you to check this page periodically. The most current version of the we999 Privacy Policy is always accessible at we999.run/privacy-policy. Your continued use of we999 after any update constitutes acceptance of the revised policy.
14Contact Us & How to Make a Complaint
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how we999 has handled your personal information, please contact us:
- Email: support@we999.run — for general privacy questions and data rights requests
- Live Chat: Available 24/7 within your logged-in we999 account
- Response time: we999 acknowledges privacy queries within 24 hours and provides a substantive response within 30 days
If you are not satisfied with we999's response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority or to the gaming regulatory authority under whose licence we999 operates. Details of the relevant authority are available from we999 support upon request.
we999 takes all privacy complaints seriously and treats them as a priority. Our goal is to resolve any concern you have about your personal data quickly, transparently, and fairly. We do not penalise or disadvantage any player for raising a privacy complaint in good faith.
For full details of our user agreement, visit the Terms and Conditions page. For information about responsible gaming tools available on we999, visit the Responsible Gaming page.